Privacy Policy
This Privacy Policy explains how Hunnyplay Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly, transparently and only for appropriate business, security and legal purposes.
Hunnyplay Casino is licensed by Antillephone N.V. under reference number 8048/JAZ2024-001, issued to operator Alchemy Games N.V., registration number 164974, with registered address at Hanchi Snoa 19 Trias Building, Willemstad, Curaçao.
Information we may collect
When you use Hunnyplay Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use our services, the features you access and the information needed to meet security and legal requirements.
Account and contact details
This may include your name, date of birth, residential or mailing information, username, account preferences and contact details. We may also keep information you provide when you contact customer support, raise a question, make a complaint or otherwise communicate with us.
Identity and verification information
To verify an account and help protect the service, we may request identity documents, proof of address, information about your source of funds or other information needed for account checks. These records may contain sensitive personal information. We use them carefully and limit access to people and providers who need the information for an authorised purpose.
Payment and transaction records
We may collect or receive information about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and related account activity. Payment providers may process some payment details directly. We may retain transaction references and other records needed to confirm payments, investigate disputes, prevent misuse and meet applicable obligations.
Device, technical and usage information
When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how the site is used. This helps with website operation, security, troubleshooting, performance and service improvement.
How we use information
We use information for purposes connected with providing and protecting the Hunnyplay Casino service. We do not collect information simply for its own sake. The type and amount of information used will depend on the relevant purpose and the circumstances in which it was collected.
- To create, manage and maintain your player account.
- To process deposits, withdrawals and other account transactions.
- To verify your identity, eligibility and account information.
- To carry out security, fraud prevention, anti-money-laundering and risk checks.
- To detect unauthorised access, suspicious activity, collusion, misuse or attempts to manipulate the service.
- To provide customer support, respond to enquiries and resolve complaints or disputes.
- To operate, maintain, test and improve the website, games and related services.
- To send service messages, account notices, security alerts and other communications connected with your use of the site.
- To send marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.
- To meet legal, regulatory, accounting, security and record-keeping obligations that apply to the service.
- To protect the rights, property, safety and integrity of players, the website and relevant service providers.
Where practical, we try to use information that is relevant to the purpose for which it is needed. We may combine information collected through your account, your use of the website and communications with support where this is necessary for account administration, security, customer service or compliance.
Marketing choices
You may receive promotional messages only where the relevant communication is permitted and the required preference or consent has been provided. You can withdraw your consent to marketing or ask us to stop promotional communications by contacting support@hunnyplaycasino.best. Stopping marketing messages will not necessarily stop important service, security, transaction or account communications.
Sharing, security and retention
Who may receive information
We may share relevant information with trusted providers that help operate the website and provide services connected with your account. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, customer support, security, analytics and professional services. They may only use information for authorised services and are expected to handle it appropriately.
Information may also be shared where necessary to investigate suspected fraud, protect the service or its users, enforce applicable terms, respond to a valid legal request, resolve a dispute, or meet an obligation imposed by law. We do not intend to share personal information for unrelated purposes without a lawful or otherwise appropriate basis.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Access may be restricted according to a person's role and need to know. Security controls cannot remove every risk, so you should choose a strong password, keep login information confidential and contact support promptly if you suspect unauthorised account activity.
Storage and international handling
Personal information may be stored or processed by service providers in Australia or in other countries, depending on the systems used to operate the website and related services. Where information is handled by another provider, appropriate steps are taken to support secure and authorised processing. The protections that apply in another location may differ from those in Australia.
Keeping information
We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical and legal requirements.
Cookies and your privacy rights
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep features working, maintain account sessions, understand website use, support security and improve performance. Some cookies are necessary for core functions, while others may help with analytics or preferences. Cookies may be placed by us or by service providers that support the website.
You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may become unavailable. Browser settings vary, so check the help information provided with your browser for instructions.
Requests about your personal information
You can contact us about the personal information we hold about you. Subject to applicable requirements and reasonable verification, you may ask to:
- Access personal information associated with your account.
- Correct information that is inaccurate, incomplete or out of date.
- Delete your personal information where there is no continuing reason for us to retain it.
- Withdraw consent to marketing and ask for promotional communications to stop.
- Ask questions about how your information is collected, used, stored or shared.
To exercise these rights, contact support@hunnyplaycasino.best and describe your request clearly. We may need to confirm your identity before providing information or making a change. This protects your account and helps prevent personal information from being disclosed to the wrong person. We will consider requests within a reasonable time, although a request may be limited or refused where information must be retained, disclosure would affect another person's rights, or an applicable requirement allows or requires us to do so.
Updates to this Policy
We may update this Privacy Policy when our services, technology, information practices or legal responsibilities change. The updated version will apply from the date it is made available on the website. We encourage you to review this page from time to time so you understand the current approach to privacy. If a change is significant, we may provide an additional notice through the website or by another appropriate communication.